INNOKIN ITaste EZ.TC Starter Kit

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General Questions

• What is the Hayati Ultra Pro 15k?
  The Hayati Ultra Pro 15k is a disposable vape device offering approximately 15,000 puffs. It comes with a pre-filled e-liquid tank and a pre-charged battery, neither of which is refillable or rechargeable.
• How many puffs does it actually provide?
  Although it's advertised to deliver 15,000 puffs, the actual count may vary depending on puffing habits and intensity.
• What flavours are available?
  Hayati Ultra Pro offers a variety of flavours, including fruit, menthol, dessert, and tobacco blends. Availability may vary by location and retailer.
• How long does a Hayati Ultra Pro 15k last?
  The lifespan depends on usage, typically lasting several weeks for an average user.
• Is it safe to use?
  The Hayati Ultra Pro 15k contains nicotine, an addictive substance. Use responsibly and be mindful of potential health risks associated with vaping.
• Where can I buy a Hayati Ultra Pro 15k?
  You can purchase it at vape shops, convenience stores, and online retailers.

Technical Questions

• What is the e-liquid capacity?
  The device generally holds around 10ml of e-liquid.
• What is the nicotine strength?
  20mg
• What kind of battery does it use?
  It features a built-in, pre-charged battery; capacity may vary between models.
• Does it have adjustable airflow?
  Some models may offer adjustable airflow to customise your experience.
• How do I know when it’s empty?
  When the device stops producing vapour or the flavour becomes muted, it’s likely empty. Some models may feature an indicator light.

Usage and Safety

• How do I use it?
  The device is draw-activated. Simply inhale on the mouthpiece to start vaping.
• Can I refill or recharge it?
  No, this device is designed for single use and cannot be refilled or recharged.
• How should I dispose of it?
  Dispose of the device responsibly, following local electronic waste regulations.
• Is it safe for minors?
  No, it’s illegal and unsafe for minors to use any vaping product.
• What are the potential health risks?
  Vaping can potentially lead to respiratory and cardiovascular issues and nicotine addiction.

Troubleshooting

• Why isn’t my Hayati Ultra Pro 15k hitting?
  Possible issues include a depleted battery, empty e-liquid, or a clogged airflow.
• Why is it leaking?
  Leaking may occur due to extreme temperatures, damage, or condensation build-up.
• What should I do if I experience a burnt taste?
  A burnt taste generally indicates depleted e-liquid or a burnt coil. It’s time to dispose of the device.

At Select Vape Club we understand it is important that you receive your items quickly and we are therefore proud to announce that we dispatch and deliver orders 7 days a week.

Monday - Friday: All orders placed before 3pm are dispatched the same day.

Saturday and Sunday: All orders placed before 2:00pm on the weekend are dispatched the same day.

Royal Mail Shipping:

• 1-3 working days.
• Same day dispatch Monday to Friday orders placed before 3:00pm.      
• Saturday and Sunday: All orders placed before 2:00pm on the weekend are dispatched the same day

Need more information about our delivery or returns policy? Please read our FAQs.

At Select Vape Club we understand from time to time you may order the wrong product and that's fine !

To begin the returns please make us aware why you are returning the item by sending us a message below. 

Our team is more than happy to help however before raising a returns case you must meet the following criteria 

• Item must be returned to us within 14 days of you receiving the item 
• Item must be unused and unopened (unless it is faulty then we accept this to be returned to us to be tested)
• You must notify us prior to returning the item 
• Provide your order number

At Select Vape Club we are here to help. However please be aware, E-liquids, Pods and Disposable e-cigarette kits are sold in sealed packs and not covered by a warranty. The only exception to this rule is when there is a manufacturing fault with an item. If you believe an item you have received is faulty or not of the quality you would expect on arrival then please contact a team member within 7 days of the item being received.  

We aim to be perfect, but sometimes mistakes can happen, and therefore if there is a shipping error on part of the order we will replace the items. To ensure we are able to rectify the issue, on receipt of your order any missing items must be reported to us within 48 hours of delivery to enable us to rectify the issue. 

Please note: For any disposable warranty claims, we will require the order number from the box. We are unable to replace any disposable vape kits without this information. Additional video or photographic evidence may be required.